Address Changes: It is your responsibility to make sure shipping / billing addresses are correct for your order. If you find an error in shipping address before your order is shipped, let us know ASAP via [email protected] we will make our best effort to update your address before shipping. You bear all responsibility for the payment of the potentially-lost items, as well as the recovery of the items from FedEx, USPS, or any wrong addresses to which the product was delivered.
Backorders: Occasionally an item you purchased may be back-ordered, we will hold your order until all items are available. Unless you contact [email protected] informing us you would prefer partial shipment.
International Orders: Our shopping cart now supports international orders. ALl international orders are shipped via United States Post Office priority mail.
Preferred Carriers: Our preferred carrier is FedEx Ground / FedEx Home Delivery. Please do not request UPS. If FedEx Ground / FedEx Home Delivery service is not available in your area, we will use USPS.
Faster Shipping? Special Requirements?: If you need faster shipping, please contact us to discuss alternate shipping options such as FedEx 2nd Day, FedEx or USPS Express Mail.
Did you know...
The Greek, Pliny the Elder, in the first Century B.C. was one of the first in recorded history to mention sauerkraut
Thanks for the clear instructions, Kathleen! I mustered the discipline to let the fermentation work undisturbed, leaving it alone! I’m not used to that! Used to skimming off mold! I’m amazed how good my first attempt with it – khimchee – has come out. You made it so easy.
—Jamie - Massachusettes