Please check your shipment, immediately upon receipt. Please contact us within 5-days of product receipt, with any problems incurred during shipping. Retaining the original shipping box and photos of damage to the box and contents will help us in processing a damage claim with our carrier.
Use and Care
Please check our FAQ area for details on use and care of Pickl-It including installing the specially-designed Pickl-It airlock into the Pickl-It lid. Occasionally, people have torn the grommet by forcing the airlock into place, rather than gently twisting it. If this should occur, we sell replacement grommets in the “Parts” section of the Product area.
Returns and Exchanges
Returns or exchanges must be communicated to us within 30-days of receipt of Pickl-It products.
Please contact our Customer Service department to receive your return authorization number.
All shipping costs associated with returned merchandise will be the customer’s responsibility unless otherwise verified with a customer representative.
All orders shipped with a free-shipping discount and returned for a refund will be charged the original shipping charges. Our “free-shipping” covers all standard shipping and handling charges to get our product safely from us to you. It does not include expedited shipping, non-standard shipping, return-shipping, customs and/or import/export fees or fees charged by any party other than Pickl-It Old Things New LLC.
Any order canceled after the item(s) already shipped out will be charged for the initial shipping and return shipping charges.
Only unused Pick-It products are accepted for return or exchange.
All returns are subject to a 25% restocking fee.
Returns must include all original components.
All shipping fees – the original, and return shipping – are the customer’s responsibility.
Please contact us for an RMA and we will refund your credit card upon receipt of your returned product.
Did you know...
Records of the construction of the Great Wall of China, built during the Ming Dynasty (1368-1644), refer to fermented cabbage as a staple food for workers building the wall.
—Sauerkraut Built Great Wall of China
Wow!! Thanks for your helpful guidance as we switched our water kefir fermentation over to the Pickl-It system. We’ve been making water kefir for over a year, but it has always been open to the air with just a mesh covering. A couple of days ago our Christmas 3 – 3 Bundle came in and we set up the water kefir grains in a 1 L. It was time to harvest (& taste!!) this morning and IT IS SOOOOO GOOD!!!! There are none of the vinegary notes that were present in our past batches. It’s fully done – which I judge by the fact that it’s only very very slightly sweet, and the carbonation is good (on the subtle side instead of tickling your nose). It’s perfection! The flavor is very pleasing and refreshing. There’s no going back now : ) This is an easy breezy way to ferment excellent water kefir for sure!
—Janice S. - Indiana