Please check your shipment, immediately upon receipt. Please contact us within 5-days of product receipt, with any problems incurred during shipping. Retaining the original shipping box and photos of damage to the box and contents will help us in processing a damage claim with our carrier.
Use and Care
Please check our FAQ area for details on use and care of Pickl-It including installing the specially-designed Pickl-It airlock into the Pickl-It lid. Occasionally, people have torn the grommet by forcing the airlock into place, rather than gently twisting it. If this should occur, we sell replacement grommets in the “Parts” section of the Product area.
Returns and Exchanges
Returns or exchanges must be communicated to us within 30-days of receipt of Pickl-It products.
Please contact our Customer Service department to receive your return authorization number.
All shipping costs associated with returned merchandise will be the customer’s responsibility unless otherwise verified with a customer representative.
All orders shipped with a free-shipping discount and returned for a refund will be charged the original shipping charges. Our “free-shipping” covers all standard shipping and handling charges to get our product safely from us to you. It does not include expedited shipping, non-standard shipping, return-shipping, customs and/or import/export fees or fees charged by any party other than Pickl-It Old Things New LLC.
Any order canceled after the item(s) already shipped out will be charged for the initial shipping and return shipping charges.
Only unused Pick-It products are accepted for return or exchange.
All returns are subject to a 25% restocking fee.
Returns must include all original components.
All shipping fees – the original, and return shipping – are the customer’s responsibility.
Please contact us for an RMA and we will refund your credit card upon receipt of your returned product.
Address Changes: It is your responsibility to make sure shipping / billing addresses are correct for your order. If you find an error in shipping address before your order is shipped, let us know ASAP via firstname.lastname@example.org we will make our best effort to update your address before shipping. You bear all responsibility for the payment of the potentially-lost items, as well as the recovery of the items from FedEx, USPS, or any wrong addresses to which the product was delivered.
Backorders: Occasionally an item you purchased may be back-ordered, we will hold your order until all items are available. Unless you contact email@example.com informing us you would prefer partial shipment.
International Orders: Our shopping cart now supports international orders. ALl international orders are shipped via United States Post Office priority mail.
Preferred Carriers: Our preferred carrier is FedEx Ground / FedEx Home Delivery. Please do not request UPS. If FedEx Ground / FedEx Home Delivery service is not available in your area, we will use USPS.
Faster Shipping? Special Requirements?: If you need faster shipping, please contact us to discuss alternate shipping options such as FedEx 2nd Day, FedEx or USPS Express Mail.
The information provided on this website should not be construed as personal medical advice or instruction. No action should be taken based solely on the contents of this site.
Readers should consult appropriate health professionals on any matter relating to their health and well being.
The information and opinions provided here are believed to be accurate and sound, based on the best judgment available to the authors, but readers who fail to consult appropriate health authorities assume the risk of any injuries. This website is not responsible for errors or omissions.
© Copyright Old Things New, LLC, 2009 – 2014. All rights reserved. Reproduction, adaptation, or translation without permission is prohibited except as allowed by law. Unless otherwise indicated, all the text, graphics, design, content, and other works are the copyrighted works of Old Things New, LLC.
TERMS AND CONDITIONS OF USE
Welcome to Pickl-It.com an eCommerce and information site for the Pickl-It® product line. Pickl-It® is a brand name owned by Old Things New, LLC. Use of this site is governed by the Terms and Conditions set forth. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. The information and materials provided by Old Things New, LLC may be used for informational purposes only. By using, accessing or downloading materials from this website you agree to follow the terms and provisions as outlined in this legal notice, which apply to all visits to the Pickl-It® website, both now and in the future. Old Things New, LLC may at anytime revise and update the Terms and Conditions. You are encouraged to periodically visit this page to review the most current Terms and Conditions to which you are bound. If you do not agree to these Terms and Condition of Use, please do not use this website.
You may view and use information and materials available on this website solely for your personal, non-commercial use. You may also use such material within your organization in connection with the support of products sold under the Pickl-It® brand. As a condition of use, you agree not to modify or revise any of the material in any manner, and to retain all copyright and other proprietary notices as contained in the original materials on any copies of the materials. No other use of the materials or information is authorized. Any violation of the foregoing may result in civil and/or criminal liabilities.
INFORMATION AND MATERIALS PROTECTED BY COPYRIGHTS
The information and any materials (including white papers, press releases, data sheets, product descriptions, and FAQs) available on or from this website are the copyrighted works of Old Things New, LLC, and any unauthorized use of that information or materials may violate federal and/or state copyright laws. Use of any copyrighted materials, whether identified or not, is strictly prohibited absent express written permission from Old Things New, LLC gained prior to any use. Old Things New, LLC reserves all rights under federal and state law to enforce their rights to any copyrighted material.
The Pickl-It® trademark and other trademarks owned by Old Thing New LLC may be used only with express, written permission from Old Things New, LLC. All other trademarks, brands, and names are the property of their respective owners. Except as expressly specified in these terms and legal restrictions, nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or right under any patent, trademark, copyright or any proprietary rights of Old Things New, LLC or any third party.
Old Thing New LLC trademarks and trade dress may not be used in connection with any product or service that is not Old Things New LLC’s in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits the Pickl-It® mark or Old Things New LLC.
LINKS TO OTHER WEBSITES
As a convenience and to make the Pickl-It® website truly service oriented we have included links to complementary sites on the Internet. These sites are owned and operated by third parties. Old Things New, LLC makes no representation and is not responsible for the availability of, or content located on or through, these third party sites. A third party link from the Pickl-It® website is not an indication that Old Things New, LLC endorses the third party or its site, or has any affiliation with or between Old Things New, LLC and the third party hosting site.
All comments, feedback, information or materials submitted to Old Things New, LLC through or in association with this website shall be considered non-confidential and Old Things New, LLC ‘s property. By submitting such comments, information, feedback, or materials to Old Things New, LLC, you agree to a royalty-free license to Old Things New, LLC of worldwide rights to use, copy, modify, display and distribute the submissions. Old Things New, LLC may use such comments, information or materials in any way it chooses in an unrestricted basis.
The Pickl-It® Internet team strives to provide you with useful, accurate, and timely information on this website. Accordingly, Old Things New, LLC has attempted to provide accurate information and materials on this website but assumes no responsibility for the accuracy and completeness of that information or materials. Old Things New, LLC may change the content of any information or materials available at this website, or to the products described in them, at any time without notice. However, Old Things New, LLC makes no commitment to update the information or materials on this website which, as a result, may be out of date. Information and opinions expressed in bulletin boards or other forums are not necessarily those of Old Things New, LLC. Neither Old Things New, LLC, nor its officers, directors, employees, agents, distributors, or affiliates are responsible or liable for any loss damage (including, but not limited to, actual, consequential, or punitive), liability, claim, or other injury or cause related to or resulting from any information posted on the Pickl-It® website. Old Things New, LLC reserves the right to revise these terms and/or legal restrictions at any time. You are responsible for reviewing this page from time to time to ensure compliance with the then-current terms and legal restrictions because they will be binding on you. Certain provisions of these terms and legal restrictions may be superseded by expressly designated legal notices or terms located on particular pages of this website.
ALL INFORMATION AND MATERIALS AVAILABLE AT THIS WEBSITE ARE PROVIDED “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AND OLD THINGS NEW, LLC DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE. IN NO EVENT SHALL OLD THINGS NEW, LLC BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES OR THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEBSITE, ANY WEBSITES LINKED TO THIS WEBSITE, OR THE MATERIALS OR INFORMATION CONTAINED AT ANY OR ALL SUCH WEBSITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF THE MATERIALS OR INFORMATION ON THIS WEBSITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ALL COSTS THEREOF.
TERMINATION OF USE
Old Things New, LLC may, in its sole discretion, terminate or suspend your access to all or part of the Pickl-It® website, including, but not limited to any bulletin boards on its site, for any reason, including without limitation, breach of this agreement. In the event this agreement is terminated, the restrictions regarding materials appearing on the site and the representations and warranties, indemnities, and limitation of liabilities set forth in this agreement shall survive any such termination.
GOVERNING LAW; JURISDICTION AND VENUE
This Agreement shall be governed by and construed in accordance with the laws of the New Hampshire exclusive of its choice of law principles. The New Hampshire courts shall have exclusive jurisdiction and venue over any dispute arising out of or relating to this Agreement, and each party hereby consents to the jurisdiction and venue of such courts.
Original October 18, 2009 – last Updated March 25, 2014
- We do NOT collect information on consumers who browse our web pages. Any browser cookies are set only for anonymous website statistics information.
- We will not retain your contact information or send out any unsolicited emails. The only emails you will receive from us are in response to purchase transactions, support requests, or if you requested (opt-in) to be on one of our mailing lists.
- If at anytime you wish to stop receiving emails from us, please inform us by sending an email via our contact form or our email address at the bottom of this policy.
- We do not partner with or have special relationships with any ad server companies or allow 3rd party advertising on our site.
- We will never provide your contact information to any 3rd parties and will not allow 3rd parties to contact you, unless you specifically request such contact.
- All eCommerce transaction are handled by secure third-party payment providers (e.g. Google or PayPal) via their secure websites. We NEVER receive or retain your credit card information, therefore your credit-card information cannot be compromised on our servers.
We can be reached via our contact form or via e-mail: info ‘at’ pickl-it ‘dot’ com
Did you know...
Some lacto-fermented foods like garlic, Chinese black bean paste, or spicy pepper mash, take one to three years before they’re considered fully mature!
—The Original Slow Food
I am so pleased with your products. My fermentation has improved so much. No more disappointment that it turns moldy or spoilt.
—Luciana - Singapore